​WHO SHOULD ATTEND


Single organization teams (a minimum of six) encompassing representatives from Leadership and front-line Team Leaders who are seeking to improve the contribution margin performance of their business unit or organization.


TEXT


Includes course training manual, workplace application process instructions, and templates.


INSTRUCTORS


Marcus A. Oksa, MS RCP

Michael D. Wentworth, ASD

FEES


$3,950 per participate (min. 6 participants)

For on-site anywhere in U.S., add $4,995 single fee.

COURSE OUTLINE


1. Introduction to the Mission Simple Principles of Customer-Supplier Relationships and the Universal Business System Design (UBSD).


2. Deep dive into each key element of effective Organizational Alignment

  • Universal Business System Design
  • Customer-Supplier Relationships
  • Key Work Systems
  • Key UBSD Processes


3. An examination of how to effectively implement the Mission Simple Principles of Customer-Supplier Relationships and the UBSD.

  • How to populate the UBSD
  • How to develop a training plan and schedule
  • How to execute a training plan
  • How to implement the UBSD
  • How to monitor progress


4. The team of participants returns to their workplace to implement a real project.

5. The team of participants reports out the results of the implementation.

COURSE OBJECTIVES


  • You will learn the Mission Simple Principles of the Universal Business System Design
  • You will learn the Mission Simple Principles of Customer-Supplier Relationships
  • You will learn the roles, relationships and key work processes for each Key Work System in the UBSD.
  • You will learn the Key UBSD Processes that are universal to all organizations.
  • You will learn how to populate the UBSD roles with team members with the right skills and competencies to effectively execute the key work processes.
  • You will learn how to develop a training plan and schedule.
  • You will learn how to effectively implement the UBSD.
  • You will learn how to monitor progress of the UBSD.
  • Upon completion you will be awarded a Certified System Designer (CSD) certification from Alexander & David LLC.


COURSE Description


This 11-week course is an introduction to the Mission Simple principles of effective Customer-Supplier Relationships and the Universal Business System Design and how to apply them.

The course is designed specifically for single organization teams (minimum of six). The course is structured in three parts. Part 1 is three days of classroom training that gives the team detailed instruction on the definition, application and alignment of Mission Simple’s key principles and tools for Customer-Supplier Relationships and the UBSD. Part 2 is eight weeks to manage a real project that the team implements in their workplace. Part 3 is one and half days of classroom where the team reports out the results of their project, then completes a test and each team member is awarded certification.